Payment and delivery methods

You can order Amway's products whenever you want. Choose the payment and delivery method that suits you best.

Payment options

Direct debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Bank Transfer Account Number: Bankgiro: 2191 - 8473555965.

Credit card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in 'My credit cards' section.

PayPal

PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.

Trustly

Trustly offers bank payments and credit transfers in a secure, simple and fast manner . Payments and credit transfers via Trustly are made immediately. With Trustly no registration is required for users.
Visit www.trustly.com for more information.

Delivery options

Home delivery

Define your home and optional addresses in 'my addresses' section. You can choose it directly while placing your order.

One-time address

Insert delivery address directly while placing your order.

Ship to another ABO

Order will be delivered to the default address of the designated ABO.

Delivery fees

Depending on delivery service and order value, you’ll be charged as per the below:

Service	Threshold	Fee mainland	Fee Faeroer Islands
Home Delivery	till 800 DKK	90 DKK	90 DKK
Home Delivery	over 800 DKK	50 DKK	50 DKK
Parcel Shop	till 800 DKK	90 DKK	90 DKK
Parcel Shop	over 800 DKK	50 DKK	50 DKK

Frequently asked questions

Quick Guide “How to Buy”

1.Choose your search area (Nutrition, Beauty, HomeCare) Or go to the search function directly and enter the item name or number
2.Select the item and add it to your basket.
3.You then can choose to continue shopping or to process the order
4.To process your order, select your basket and checkout
5.Following by the wished delivery address
6.Add your delivery address /or/ choose the desired pickup point
7.Select your payment method
8.Review and confirm your order
9.You will receive an email confirming your order

Where can I receive my order?

It can be sent to an address selected by you (Resident/Home addres – never a PO Box) or it can be sent to another ABO directly

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Service	Order time	Lead time Denmark	Lead time Faeroer Island - dispatched once per week on Friday
Home Delivery	<12:00am	3-5 working days	2-3 weeks
Home Delivery	> 12:00am	4-6 working days	2-3 weeks
Parcel Shop	<12:00am	2-4 working days	NA
Parcel Shop	> 12:00am	3-5 working days	NA

p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.
After you've received the order confirm

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by PostNord.

How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s)
Firstly you can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the PostNord tracking site. There you’ll find the most up to date status.
Secondly, when you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the PostNord tracking site.
Thirdly, you’ll be notified by PostNord via email and/or SMS regarding status updates of your parcel(s).
Last but not least, you can manage your deliveries via the PostNord app. You are able to download this app from the Google Play Store or via Itunes.

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to respond interactively regarding your delivery.
Ø Change of suggested delivery date
Ø Allow delivery to a safe place on your premises
Ø request a neighbor delivery

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Sent to other ABO” process ?

This process is similar to the normal Home Delivery process, only you’ve selected a different recipient.
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.

Can I track my order?

Yes you can, for further details and description please look in the FAQ under Delivery Options & How to track your parcel.

Can I remove items from my order?

Yes, as long as you've not confirmed your order you can add and remove items from your basket

Can I cancel my order?

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

What should I do if I receive an incorrect item, an item short or additional item?

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center so they'll be able to follow up.

What should I do if I receive a damaged item/order?

Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
- Your notification is time sensitive, please report your findings within 7 calend

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Specify debit account data in your “bank account” settings. Bank account number for transfer to Amway Danmark ApS's account in Nordea: 2191 - 8473555965. Use your ABO number as reference.

Credit Card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.
Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®, .....

Is there a charge to return products?

No, Amway will pay the costs for the return. Via the installed process we'll provide a shipping label which can be used for the return shipment.

How can I make a return?

Returning an order is straightforward
1. Sign in to your account and go to "My Office"
2. Go to the "Order History" page via "My Orders"
3. Find the order you want to return and click the "Order Details" link next to it
4. Click "Return Item" and follow the instructions

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from "Orders Details" which you can access via your "My Office". Remember that "My office" is available after sign in.

What will happen if I finally decide to keep the item?

If you started the return process and still would like to keep the product. Please call/email your local customer serivce office so they are able to cancel the return.

When will I receive the refund for my return?

When you've received the shipping label and have handed over your return order to PostNord, it will take approximately 2-3 working days to reach the central PostNord hub. All Denmark returns are gathered here and every 2 weeks on Wednesday these will be shipped back to our warehouse in The Netherlands.
In this process you can expect your refund between 5 and 15 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.