Payment and delivery methods
Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Bank Transfer Account Number: Bankgiro: 2191 - 8473555965.
Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in 'My credit cards' section.
PayPal is an online payment system that acts as an intermediary between an individual and online stores. If you already have a PayPal account, from mid-April you can use this account immediately when purchasing your Amway products. If you do not have a PayPal account and you wish to use this payment option, please go to www.paypal.com and create your own personal PayPal account.
Trustly offers bank payments and credit transfers in a secure, simple and fast manner . Payments and credit transfers via Trustly are made immediately. With Trustly no registration is required for users.
Visit www.trustly.com for more information.
Define your home and optional addresses in 'my addresses' section. You can choose it directly while placing your order.
Insert delivery address directly while placing your order.
Ship to another ABO
Order will be delivered to the default address of the designated ABO.
Depending on delivery service and order value, you’ll be charged as per the below:
|Service||Threshold||Fee mainland||Fee Faeroer Islands|
|Home Delivery||till 800 DKK||90 DKK||90 DKK|
|Home Delivery||over 800 DKK||50 DKK||50 DKK|
|Parcel Shop||till 800 DKK||90 DKK||90 DKK|
|Parcel Shop||over 800 DKK||50 DKK||50 DKK|
Frequently asked questions
Quick Guide “How to Buy”
2.Select the item and add it to your basket.
3.You then can choose to continue shopping or to process the order
4.To process your order, select your basket and checkout
5.Following by the wished delivery address
6.Add your delivery address /or/ choose the desired pickup point
7.Select your payment method
8.Review and confirm your order
9.You will receive an email confirming your order
Where can I receive my order?
Can the delivery country/region be different from the purchase country/region?
How long will my order take to arrive?
|Service||Order time||Lead time Denmark||Lead time Faeroer Island -
dispatched once per week on Friday
|Home Delivery||<12:00am||3-5 working days||2-3 weeks|
|Home Delivery||> 12:00am||4-6 working days||2-3 weeks|
|Parcel Shop||<12:00am||2-4 working days||NA|
|Parcel Shop||> 12:00am||3-5 working days||NA|
After you've received the order confirm
When will I be able to track my order?
How does parcel tracking work?
Firstly you can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the PostNord tracking site. There you’ll find the most up to date status.
Secondly, when you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the PostNord tracking site.
Thirdly, you’ll be notified by PostNord via email and/or SMS regarding status updates of your parcel(s).
Last but not least, you can manage your deliveries via the PostNord app. You are able to download this app from the Google Play Store or via Itunes.
Can I change the course of the delivery of my parcel(s)?
Ø Change of suggested delivery date
Ø Allow delivery to a safe place on your premises
Ø request a neighbor delivery
What is the Home Delivery process?
What is the “Sent to other ABO” process ?
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.
Can I track my order?
Can I remove items from my order?
Can I cancel my order?
What should I do if I receive an incorrect item, an item short or additional item?
What should I do if I receive a damaged item/order?
- When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
- Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
- It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
- When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.
- Your notification is time sensitive, please report your findings within 7 calend
Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®, .....
Is there a charge to return products?
How can I make a return?
1. Sign in to your account and go to "My Office"
2. Go to the "Order History" page via "My Orders"
3. Find the order you want to return and click the "Order Details" link next to it
4. Click "Return Item" and follow the instructions
Where can I find my receipt/invoice?
What will happen if I finally decide to keep the item?
When will I receive the refund for my return?
In this process you can expect your refund between 5 and 15 working days.
Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.