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Explore Amway Online

Find out how the Amway website helps you manage your business more efficiently.

Register now

Register as an Amway Business Owner

Register as an Amway Business Owner

We take you step-by-step through the registration process.

Register as a Customer

Register as a Customer

Learn about the customer registration process and start shopping online!

Need help logging into the new Amway website?

Need help logging into the new Amway website?

If you used the old Amway website, this video helps you understand how to access the updated website and create your new Amway ID

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Essential Files

Business Support

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Registration / Signing in

Why do I need an Amway ID?

Amway ID will be the new way to connect to all Amway digital applications - once they are updated. It will give you the convenience of only one sign in and one password for Amway Online and all Amway apps.

What is my Amway ID?

Your Amway ID is your unique, new sign in to all Amway applications globally. It will replace any sign in names or IDs you may have used previously. Your Amway ID is your email address, so you need to use one that is exclusive to you. To set up your Amway ID and create your new password, click the “Sign In” symbol in the top right hand corner of the home page and follow the instructions.

Does the Amway ID replace my Amway ABO number?

Your Amway ID does not replace your ABO number. It is simply your new digital identity. You will still be connected to your original ABO number.

Do I need to keep my old login ID/username(s)?

We are in the process of updating our online sites and business apps - and rolling out the new technology globally. During the change-over period, if you have international business, you will need to use your "old" sign in details for the countries and apps (e.g. Kiosk) that have not yet been updated. At the end of the roll out, your new Amway ID digital identity will be the only login and username you will need for all your online Amway applications, in every country.

How do I register as an Amway Business Owner (ABO)?

Go to the home page and click the "Register" button in the top right hand corner. Choose the option to "Become an Amway Business Owner" and enter your details in the online form. You will need to sign the contract, which you can do online using an e-signature.

How do I register as a Customer?

There are two ways to register as a Customer:
1. On the home page. Find the "Register" link in the top right hand corner and click the option to register. Then follow the step-by-step process to create your account.
2. During checkout. Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the payment process.

What is a co-applicant/second applicant?

A co-applicant is someone who runs your Amway business with you and uses the same online account for orders. People often add a family member, spouse or partner as a co-applicant. You can add a co-applicant when you register as an ABO, or at any other time from the "My Account" page. The co-applicant becomes an ABO and their name will be added to your contract.

Why aren't my login details working?

From February 2018, you will need to use an Amway ID to login. This will be your email address. Go to the home page and click the "Sign in" button in the top right hand corner. Follow the instructions to create your Amway ID and new personal password. You can then sign in and access your online account.

My account

How I can log in?

To sign in/log in to Amway Online you need to create and use an Amway ID. If you do not have an Amway ID, click "Sign In" in the top right hand corner of the home page and follow the instructions to create one

What should I do if I've forgotten my password?

Please follow the steps below to create a new password
1. On the home page, click the “Sign In” symbol in the top right hand corner of the screen. This will take you to the new Amway ID page
2. Click the “Need help signing in?” link on the sign-in form
3. Enter your Amway ID (the email address you used when you last signed in). Complete the CAPTCHA check and click “Submit”
4. Wait for an email to arrive in the account you provided on the form
5. Open the email message and click the “Reset My Password” button. A form will open on a new internet page
6. Enter a new password into the boxes and click “Submit” to reset your password Remember: Your new password must have at least 8 characters and contain one letter and one number
7. Done! You will now be able to sign in with your new password. We will send an email message to notify you that the change was successful

Can I change my address details?

Yes, you can! Our system allows you to allocate different addresses for billing, mailing and shipping. To edit these details simply sign in and select "My Account". Then click on "My Addresses" to add, edit or remove information.

How do I change my Amway ID email?

1. Sign in to your account
2. Navigate to the "My Account" page
3. Click on "Login and Security"
4. Select "Update login email adress"
5. You can edit your current email address or update your email address, using an address that is unique to you

Orders

Quick Guide “How to Buy”

1.Choose your search area (Nutrition, Beauty, HomeCare) Or go to the search function directly and enter the item name or number
2.Select the item and add it to your basket.
3.You then can choose to continue shopping or to process the order
4.To process your order, select your basket and checkout
5.Following by the wished delivery address
6.Add your delivery address /or/ choose the desired pickup point
7.Select your payment method
8.Review and confirm your order
9.You will receive an email confirming your order

Can I plan and save my orders?

Yes, you can! We developed the "Wishlist" tool to help Customers and ABOs plan and track orders. It allows you to select and monitor products that you may want to buy. It also lets you know if any of your chosen products become unavailable. You can also share your wish list via social media.
Another way is to keep products in your shopping cart, you can now simply pick up where you left off.

I am a Customer, can I order products online?

Yes, you can order our products directly online. You will need to register to complete an order. There are two ways to do this:
1. On the home page. Find the "Register" link in the top right hand corner and click the option to register as a Customer. Then follow the step-by-step process to create an account.
2. During checkout. Add your chosen products to the shopping cart and proceed to checkout. You will be asked to register as part of the payment process. You can also order products through your ABO.

Where can I find my invoices?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from "Orders Details" which you can access via your "My Office". Remember that "My office" is available after sign in.

How do I return an order?

Returning an order is straightforward "
1. Sign in to your account and go to "My Office"
2. Go to the "Order History" page via "My Orders"
3. Find the order you want to return and click the "Order Details" link next to it
4. Click "Return Item" and follow the instructions

How can I get a refund?

To get a refund please follow steps below:
1. Sign in to your account and go to "My Office"
2. Go to the "Order History" page
3. Find the order you want a refund for and click the "Order Details" link next to it
4. Click "Refund Item" and follow the instructions

Where can I receive my order?

It can be sent to an address selected by you (Resident/Home addres – never a PO Box) or it can be sent to another ABO directly

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Service Order time Lead time Denmark Lead time Faeroer Island -
dispatched once per week on Friday
Home Delivery <12:00am 3-5 working days 2-3 weeks
Home Delivery > 12:00am 4-6 working days 2-3 weeks
Parcel Shop <12:00am 2-4 working days NA
Parcel Shop > 12:00am 3-5 working days NA
p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.
After you've received the order confirm

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by PostNord.

How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s)
Firstly you can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the PostNord tracking site. There you’ll find the most up to date status.
Secondly, when you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the PostNord tracking site.
Thirdly, you’ll be notified by PostNord via email and/or SMS regarding status updates of your parcel(s).
Last but not least, you can manage your deliveries via the PostNord app. You are able to download this app from the Google Play Store or via Itunes.

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to respond interactively regarding your delivery.
Ø Change of suggested delivery date
Ø Allow delivery to a safe place on your premises
Ø request a neighbor delivery

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Sent to other ABO” process ?

This process is similar to the normal Home Delivery process, only you’ve selected a different recipient.
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.

Website navigation

I can't find the information I need on the page. What I should do?

You need to be signed in to your account to access the full range of information on the site. If you need more help finding information, use the search function at the top of the home page.

Where can I find product deals and promotions?

If you are signed in to your account, you can use the "Top Deals" button at the top of the home page to discover the latest offers and promotions.

How can I contact Customer services?

You can contact Customer services by:
E-mail: amway_danmark@amway.com
Telephone: (+45) 43 31 04 03

Delivery Options & “How to track your parcel”

Where can I receive my order?

It can be sent to an address selected by you (Resident/Home addres – never a PO Box) or it can be sent to another ABO directly

Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.

How long will my order take to arrive?

Service Order time Lead time Denmark Lead time Faeroer Island -
dispatched once per week on Friday
Home Delivery <12:00am 3-5 working days 2-3 weeks
Home Delivery > 12:00am 4-6 working days 2-3 weeks
Parcel Shop <12:00am 2-4 working days NA
Parcel Shop > 12:00am 3-5 working days NA
p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed.
After you've received the order confirm

When will I be able to track my order?

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by PostNord.

How does parcel tracking work?

There are multiple option to track your order(s)/parcel(s)
Firstly you can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the PostNord tracking site. There you’ll find the most up to date status.
Secondly, when you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the PostNord tracking site.
Thirdly, you’ll be notified by PostNord via email and/or SMS regarding status updates of your parcel(s).
Last but not least, you can manage your deliveries via the PostNord app. You are able to download this app from the Google Play Store or via Itunes.

Can I change the course of the delivery of my parcel(s)?

Yes, you are able to respond interactively regarding your delivery.
Ø Change of suggested delivery date
Ø Allow delivery to a safe place on your premises
Ø request a neighbor delivery

What is the Home Delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), including a tracking number (with a link to the courier's web page) and finally the courier will send you a text message or email to inform you of your delivery.

What is the “Sent to other ABO” process ?

This process is similar to the normal Home Delivery process, only you’ve selected a different recipient.
Our systems do not always allow a message to be sent to this other recipient, therefore it could happen you’ll receive the email/sms updates from Amway and the selected carrier.
To update the recipient we suggest to forward the necessary Track and Trace details to this person for a smooth delivery.

Payment options

Credit Card

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in "My credit cards" section.
Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®, .....

Direct Debit

Payment will be transfered from your direct debit bank account. You can authorize a bank to pay directly to Amway. Specify debit account data in your “bank account” settings. Bank account number for transfer to Amway Danmark ApS's account in Nordea: 2191 - 8473555965. Use your ABO number as reference.

Return Support

Is there a charge to return products?

No, Amway will pay the costs for the return. Via the installed process we'll provide a shipping label which can be used for the return shipment.

How can I make a return?

Returning an order is straightforward
1. Sign in to your account and go to "My Office"
2. Go to the "Order History" page via "My Orders"
3. Find the order you want to return and click the "Order Details" link next to it
4. Click "Return Item" and follow the instructions

Where can I find my receipt/invoice?

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from "Orders Details" which you can access via your "My Office". Remember that "My office" is available after sign in.

What will happen if I finally decide to keep the item?

If you started the return process and still would like to keep the product. Please call/email your local customer serivce office so they are able to cancel the return.

When will I receive the refund for my return?

When you've received the shipping label and have handed over your return order to PostNord, it will take approximately 2-3 working days to reach the central PostNord hub. All Denmark returns are gathered here and every 2 weeks on Wednesday these will be shipped back to our warehouse in The Netherlands.
In this process you can expect your refund between 5 and 15 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.