Payment and delivery methods

1. Choose your search area (Nutrition, Beauty, HomeCare) or go to the search function directly and enter the item name or number.
2. Select the item and click Add to cart.
3. You can continue shopping until all the required products are added to your cart.
4. Once you have added all your products, click the shopping cart or click Go to cart when prompted.
5. Click Checkout.
6. Add your delivery address or choose the desired pickup point.
7. Select your payment method.
8. Review and confirm your order.
9. You will receive an email confirming your order.

When using this delivery method, COD should not be selected by the distributor as the payment method, since there will be no invoice indicating the value of goods within the package. If you select COD for these orders, the order will be processed and shipped, but delivery will not be completed.
This option is only designed for Single Orders as Group Consolidated Orders (GCOs) are shipped to one address. It is a consideration for ABOs, however, that breaking GCOs down into Single Orders instead may incur additional delivery costs.
1. Select “Ship To Customer” delivery option at Amway Online
2. Select one of your customers from the list
3. The delivery address will already be populated but can be changed/updated
4. Goods will be delivered to the address you desire without an invoice in the box
5. An invoice will be delivered to the registered email address of the distributor

Yes, as long as you've not confirmed your order you can add and remove items from your basket

If your order is verified and confirmed, please contact your local customer service department for further advise how to handle the cancellation

Your package(s) are partially picked automatically and partially manually. Unfortunately mistakes do happen. When a mistake has happened to your order, please call or email your local contact center within 7 days so they'll be able to follow up.

Payment will be made using credit card registered on Amway Online. Manage your defined credit cards in My credit cards section.
Amway accepts the following Credit Cards: Amway accepts Visa®, MasterCard®, .....

Invoices are attached to your shipping confirmation emails. You can also download PDF versions of your invoices from "Orders Details" which you can access via your "My Office". Remember that "My office" is available after sign in.

Please always include in the reference field: your ABO number, the ABO name and surname for whom you would like to pay for. In the case of installment payments, please include the contract/order number. This will help our employees to process the payment in a fast and efficient way.

Money should always be transferred directly to Klarna, never to Amway. Please check your e-mail mailbox as you should receive an e-mail from Klarna with all the details regarding the payment.

It can be sent to an address selected by you (Resident/Home addres – never a PO Box) or it can be sent to a pick-up point in your area.

No. The delivery country/region must always be the same country/region in which the purchase was made.

Service / Order time / Delivery Time DK / Delivery Time Faroe Islands
Home Delivery / before 12:00am / 3-5 working days /10-15 days
Home Delivery / after 12:00am / 4-6 working days / 10-15 days

Pickup Point / before 12.00am / 2-3 working days / -
Pickup Point / after 12.00am / 3-4 working days / -
p.s. Your order will be handed over to our warehouse for processing as soon as your order is paid and confirmed. Please consider that when your order is part of a group order, the shipping process will only start when all orders are paid and confirmed. After you've received the order confirmation, this is the moment you can consider the above lead times.

Yes, when you've selected the DPD PREDICT service you are able to respond interactively regarding your delivery.

• Change of suggested delivery date
• Allow delivery to a safe place on your premises
• Change of the delivery address

Unfortuantely it happens that during transportation products and parcels get damaged. To be able to follow up correctly please keep the following in mind which is very helpful to address this with your local carrier:

• When there is visible damage to your carton, please mark this on the document/handheld when you sign for the parcel.
• Please note that if no items are damaged, it is very unfortunate that the shipping carton is damaged, but this is one of the purposes of the shipping carton, to protect the items shipped.
• It is helpful to make a clear picture of the shipping carton and include this in your communication to your local customer service contact.
• When an item is damaged, please include a picture of the content of the box as well so we have a clear view on how the content has been received. This can be included into your email to your customer service contact as well.

The delivery fee is calculated before all promotions and coupons are applied. If at the time of placing an order a free delivery promotion applies, your recurring order will take advantage of that. More information on delivery fee thresholds can be found on the Delivery and Payment Page.

Admissible underpayment is 75 DKK. In cases when the delivery fee is a higher amount, then payment will not be matched with the order - please transfer the outstanding delivery fee.

After your order has been dispatched from our warehouse, you'll be able to see on Track & Trace that an electronic message has been received by PostNord.

There are multiple option to track your order(s)/parcel(s):

1. You can look for your tracking number(s) in your order history overview. By clicking on the parcel number you’ll be directed to the PostNord tracking site. There you’ll find the most up to date status.
2. When you receive the Order Shipment confirmation by email, this will also contain the parcel number(s) and the direct link to the PostNord tracking site.
3. You’ll be notified by PostNord via email and/or SMS regarding status updates of your parcel(s).

You can also manage your deliveries via the PostNord app. You are able to download this app from the Google Play Store or via Itunes.

No, Amway will pay the costs for the return. Via the installed process we'll provide a shipping label which can be used for the return shipment.

Returning an order is straightforward
1. Sign in to your account and go to "My Office"
2. Go to the "Order History" page via "My Orders"
3. Find the order you want to return and click the "Order Details" link next to it
4. Click "Return Item" and follow the instructions

If you finally decide to keep the item please cancel the return under Return Details. Your returns can be found under the Order History and My Returns

When you've received the shipping label and have handed over your return order to PostNord, it will take approximately 2-3 working days to reach the central PostNord hub. All Denmark returns are gathered here and every 2 weeks on Wednesday these will be shipped back to our warehouse in The Netherlands.
In this process you can expect your refund between 5 and 15 working days.

Please note: Returns received and processed before the 26th of the month, will be included in the bonus overview of the current month. After that the adjustment will be included in the following month.